Refund policy

RETURN/REFUNDS POLICY

Digital Products
Due to the digital nature of these products, we are unable to offer refunds and all sales are final. Once the product has been purchased and/or downloaded, we cannot ensure that it will be removed from your device or that the contents have not been duplicated. By making a digital product purchase on our website, you agree to this no refund policy


Physical Products
If for any reason you are not happy with your physical item(s), we offer a hassle-free 30-day return policy.

Eligibility:

  1. Items must be returned within 30 days from the date of purchase.

  2. Items must be in their original condition, unworn, unwashed, and with all tags attached.

  3. Items marked as "Final Sale" or "Clearance" are not eligible for return.

Return Process:

  1. Contact our Customer Service team at info@awesometravelguides.com to initiate the return process.

  2. You will receive a return authorization number and detailed instructions on how to return your item(s).

  3. Package your item(s) securely, including the original packing slip and return authorization number.

Shipping:

  1. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  2. We recommend using a trackable shipping method to ensure your return is received.

Refunds:

  1. Once we receive and inspect your returned item(s), we will process your refund.

  2. Refunds will be issued to the original payment method within 7 business days.

  3. Original shipping charges are non-refundable.

Exchanges:

  1. If you wish to exchange an item, please return the original item and place a new order for the desired item.

  2. The new order will be processed and shipped separately.

Damaged or Defective Items:

  1. If you receive a damaged or defective item, please contact our Customer Service team immediately.

  2. We will arrange for a replacement or refund, including return shipping costs.

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